Summer Agenda–June 3, 4, 5, 2020


Hotel Indigo Traverse City, Michigan



Wednesday, June 3, 2020

  • 10:00-12:00: Registration
  • 12:00-12:45: Lunch (provided)
  • 01:00-01:10 Welcome and announcements: -M.A.H.O. President
  • 01:00-3:00 p.m. Afternoon Seminar



*No Evening meal provided


Thursday, June 4, 2020

  • 08:00-08:45 a.m.  Breakfast (provided)
  • 09:00-12:00 p.m. Morning training session
  • 12:00-12:45 Lunch (provided)
  • 01:00-03:00 p.m. Afternoon training session
  • 03:00 p.m. Annual Business Meeting (Board Elections)


Speaker: 2 The Rescue

Topic: Threat Assessment & Situational Awareness

Course overview:

  • Discuss and understand the importance of positive communication and listening skills as it relates to customer service and personnel safety.
  • Discuss and identify situations that affect customer behaviors and reactions.
  • Demonstrate proper positioning to increase employee safety.
  • Discuss and identify verbal and non-verbal violence cues.
  • Discuss and recognize indicators of potential physical, environmental and terrorist dangers and the proper response.
  • Understand and demonstrate techniques of control, de-escalation and conflict resolution.
  • Discuss and understand the meaning of “Run – Hide – Fight” as it relates to active shooters.

Effective communication skills are essential to one’s success in a customer service-oriented profession. This seminar and scenario-based training is designed to improve customer relations while increasing employee safety by teaching the skills, principles and techniques for safe and effective communication along with the ability to recognize dangerous situations in their daily duties.  Attendees will learn the proper stance and positioning and develop their skills for interpreting verbal and non-verbal cues as well as efficient and effective de-escalation principals. Participants will be able to recognize the indicators of potential physical, environmental and terrorist violence as well as the proper reaction and response before it is too late.

BIO:  Michael Wierenga has over 25 years of law enforcement experience combined with 18 years as a firefighter and nearly 5,000 hours of classroom and practical skill instruction in police, fire and EMS departments. Mike’s training and experience includes over 320 hours of critical-incident stress management programs combined with an immeasurable number of front-line applications in line-of-duty deaths, officer-involved shootings, suicides, violent tragedies and deaths. Mike is an active team leader with his departments peer support CISM team and was instrumental in the creation and implementation of a wellness educational program for responders and their families.


Terry Bykerk has 25 years of law enforcement experience that includes standard operating guidelines liability & implementation, training program development and adult learner advancement with over 5000 hours of classroom and practical skill instruction in area colleges, universities, hospitals, fire and police departments.

*No evening meal provided.


Friday, June 5, 2020

  • 08:00-08:45 a.m.   Breakfast (provided)
  • 09:00-12:00 p.m.  Morning training session
  • 12:00 p.m. Dismissal (PLEASE DRIVE SAFELY)